マランツエレクトロニクス株式会社 | TOP > ENGLISH_TOP > FAQs
FAQs
Following please find the frequently asked questions from customer.
For questions you cannot find below, please contact from here directly.
| Need the quotation and support of Mek products in countries overseas. Please advise the contact information. |
|
For Europe, Africa, Russia, South and North Americas, please contact: Email: info@mek-europe.com URL: www.marantz-electronics.com OR Email: info@marantz-electronics.com For Asis, please contact: MEK SHANGHAI LIMITED Phone: +86-21-6368-0093 E-mail: info@mek-cn.com |
For countries beside above regions, we will introduce local distributors.
Please contact us from this form.
| Is there any workshop for product training? |
| We can arrange the training by customer, and do not hold the workshop in regular basis. Please contact from inquiry form for consultation. |
| Need a password to download the operation manual of the product. |
| You need different password by version for “Operation manual” and “Update Information”. Please fill in the Password Request Form with your information and your AOI serial number. We will inform the password in return. |
| Need a password to see the Upgrade news in Download page. |
| Please fill in the Password Request Form with your information and your AOI serial number. We will inform the password in return. |
| Can I buy the consumables for discontinued products? |
| We want to provide the consumables for discontinued products as long as possible. However the delivery of consumables and maintenance for discontinued products will be out of service at the timing without notice when there is difficulty of procuring necessary parts. For details please contact your local distributor or contact us from this form. |
| Can you repair the audio system of Marantz. |
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We are not supporting the audio products of Marantz brand. |
| Please let us know the distributor. |
| Our sales representative or representative at our distributor will reply. Please contact from this form. |
| Can I buy Mek AOI and its consumables directly? |
| We have system for direct sales for domestic customer. Please contact from this form. We will reply after confirmation with our distributor. |
| Please let me know the price of your products. |
| Please contact from this form. Our sales representative or the representative of our distributor will reply. |
| I want to see the demonstration of the product. |
| We can arrange the demonstration by customer, and do not hold the demonstration in regular basis. Please contact from inquiry form. |
| Do you export the products to the countries overseas? |
| Yes. Mek AOI is used in worldwide 47 countries overseas. |
| I want the evaluation using own PCB. Can we test with Mek AOI or rental of demo machine available? |
| Yes, it is available. We prepare demo machine and test machine. Also you can evaluate your PCB and test the machine in our show room. We or your local distributor will arrange the schedule, so please contact from this form. |
| Mek AOI is in trouble. Where can I contact for repair? |
| For customer who purchased the product from distributor, please contact your local distributor. If you purchased the product from Marantz Electronics directly, please call us or contact from this form. |
| I want the product catalog. |
|
For domestic customer: Please contact following.
For customer overseas: Please contact following.
For countries beside above regions such as Asia, we will introduce local distributors. Please contact us from this form. |
| Can I update the AOI software for free or is it charged service? |
| You can download from our website for free. However please be careful that there is limitation depends on OS. Chargeable service is available that our engineer can support the version up at your site. Please contact from this form for quatation. |
| PC which I use for the AOI is broken. Can you repair? |
| Excuse me, but please contact PC maker for repair. |
| Need the quotation and support of Mek products in countries overseas. Please advise the contact information. |
|
For Europe, Africa, Russia, South and North Americas, please contact: Email: info@mek-europe.com URL: www.marantz-electronics.com OR Email: info@marantz-electronics.com For Asia,please contact: MEK SHANGHAI LIMITED Phone: +86 21 6368 0093 E-mail: mek-shanghai@mek-cn.com For countries beside above regions, |
| Please let me know what we can cut with PCB depanelling robot. |
| Perforated PCB with glass epoxy (FR-4). |
| Can we use multi fixture system? |
| No. You need an exclusive fixture system individually. |
| Can we operate Mek AOI with Windows PC? |
| Mek AOI is not compatible with Windows PC. |
| Please let us know the specification requirement of Mac OS for Mek AOI operation. |
| We recommend following: Model: Mac mini 2018 CPU: Intel Core i7 3.2GHz, 6 Core with 16GB memory |
| Please let us know the specification requirement of Windows PC for Catch System. |
| We recommend following: OS: Windows 10 CPU: Intel Xeon 3.6GHz or greater with memory 8GB or greater HDD: 1TB or greater Monitor resolution: 1364x768 or greater Network: 1000BASE-T |
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