Customer Support

We provide the support service to the user who bought the products of Marantz Electronics.
Including the products within the warranty period, we can handle the request of repair and trouble investigation of the products which is outside of warrantee period.
Please refer to the following for the detail.
The support service will be provided only through the distributor if the product is purchased through our distributor.

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Repair / Check / Supplies

Please see following with the request of product repair, checking (overhaul), and purchasing consumable supplies.
The service will be provided only through the distributor if the product is purchased through our distributor.

Please use the service in following cases.

[Repair]
  • ・Strange noise from AOI while inspection
  • ・Different decision from former inspection result.
  • ・No image has been displayed
etc.…please request for repair.
[Checking] ・One year passed from the purchase, and wants to check whether accuracy is not falling.
etc.…please request for periodic service.
[Consuma-
         bles]
  • ・Conveyer belt
  • ・Pulley
  • ・Fluorescent lamp for former model
  • ・Cleaning kit ...etc.
 

■ Example of consumables

If the customer exchange the consumable by their own, we can provide them accordingly.
Following is one of the examples of consumable we can supply. We will supply the consumables as much as possible for long time usage of MEK AOI.

We even stock some parts for urgent needs. We offer exchange work together with selling consumables.

Please contact from requst form from requst formregarding consumables.

コンベアベルト
Conveyer belt

- We prepare for each AOI model.

 
コンベアプーリー
Conveyer pulley

- We prepare for each AOI model.

 
レンズのクリーニングキット
Lens cleaning kit

5 items including lens cleaning cloth, special cleaning liquid, cleaning paper, blower brush, and storage case.

 
販売終了モデルの蛍光リングランプ
Fluorescent lamp
for discontinued product

- Applicable for M22XCL , M22Xfw , M22Xfv.

 
基板分割機 dPM3400用ダイヤディスク
Diamond cutting disk
for PCB depanelling robot dPM3400L

 
基板分割機 dPM3400用集塵用ホース
Dust collecting tube
for PCB depanelling robot dPM3400L

Customer who purchased the products
from distributors

Firstly please contact your distributor.

Customer who purchased the products
from Marantz Electronics
directly

Please contact from Inquiry form.

Demonstration

Demonstration of the product is available at our Showroom

Demonstration of MEK products is available at our showroom upon customer request.
We will adjust the demonstration schedule individually for each customer. You can try the product thoroughly for no concerns and unclear points.

デモンストレーション

Steps for demonstration

STEP1 Request
 

For demonstration request,
Send the request form with following details.

  1. 1) Product model and name you want for demonstration
  2. 2) Desired Date and time
  3. 3) Number of persons to attend demonstration
STEP2 Fix the schedule and content
  Our sales representative contacts customer for the detail, and decide the content of demonstration. We will inform the fixed date and content.
STEP3 Demonstration
  Demonstration of our product at MEK showroom.
Please clarify your concerns.

Training

We hold the individual training for product operation

We provide the training for product operation upon customer request. We hold the training at our showroom facility in MEK Japan.
We make schedule individually by each customer. You can learn the operating procedure to clarify the concerns of products.

Customer who purchase the product from distributor, we hold the training only through our distributor. Please contact your distributor first.

Customer who purchase the products
from distributors

Firstly please contact your distributor.

Customer who purchase the product
from Marants Electronics
directly

Please contact from Inquiry form.

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