Quality Maintenance and support
We provide user support services to customers who have purchased our products.
We accept requests for repairs and troubleshooting of products that are still under warranty, as well as products whose warranty has expired.
Maintenance and support
We provide user support services for customers who have purchased our products. We accept requests for repairs and troubleshooting for products that are still under warranty, as well as for products whose warranty has expired.
Our Services
To this end, we have established the following "Quality/Environmental Policy" and will continue to improve the quality of our products and services to increase customer satisfaction and trust, while also working to reduce the environmental impact of our business.
01.Regular inspection
[Main contents of regular inspections]
Checking the accuracy of the inspection unit / Checking the condition of the transport unit
Maintenance such as cleaning and oiling / Checking software version
Checking consumable parts, etc.
Our experienced technical staff will objectively diagnose the condition of your equipment, leading to early detection of malfunctions and preventative maintenance.
02. Training
We will individually schedule a session based on your desired date, time, and content, so you can receive thorough training on how to operate the system until all your questions and concerns are resolved.
If you are interested, please contact us by phone or through the inquiry form.
*Training for customers who have purchased through a distributor is only available via the distributor.
03. Repairs and consumables sales
*Repairs, inspections, and sales of consumables for customers who purchased through a distributor are only accepted via the distributor.
・There is a strange noise during the test. ・The result is different from the previous test. ・The image is not displayed.
- It's been a year since I bought it, but I want to check if the accuracy has decreased.
- It's been a year since I bought it, but I want to check if the accuracy has decreased.
If you would like to replace the parts yourself, we have a system in place that allows us to sell just the consumables.
The consumables listed below are examples. We have established a system to provide consumables as much as possible so that you can continue to use our inspection machines for a long time.
We also keep some items in stock so that we can respond to sudden requests. We not only sell products but also undertake exchange work.
Please contact us using the form to inquire about estimates for consumables and availability.
