Quality FAQ

Europe, Africa, Russia, America, and South America
Mek Europe BV Phone: +31 40 711 4111
   Email: 
   URL: www.marantz-electronics.com

or Mek Americas LLC
   Phone: + 1 702 818 1706
   Email: 

In Asia, MEK SHANGHAI LIMITED
   Phone: +86-21-6368-0093
   Email:

For areas other than those listed above, we will introduce you to our local distributors. Please contact us using the form.

The "Instruction Manual" and "Customer Information" can only be opened by entering a password that differs for each version.
To receive the password to open the file, please provide your product serial number in the form below.

Please contact us using the form below, providing your serial number.
We will contact you with your password by email.

We would like to continue to provide maintenance parts for as long as possible even after production of the equipment has ended.
However, if a considerable number of years have passed since production ended and parts procurement has become difficult, we may discontinue product maintenance and repair.
For more information, please contact the dealer where you purchased the product or contact us using the inquiry form.

We do not handle Marantz brand audio equipment.
We apologize for the inconvenience, but please contact us at the address below.


[Audio equipment repair consultation]
　　Denon, Marantz, D&M Import Audio Service Center

　　Phone number: 0570-666-112 or 050-3388-6801 (both options 2)
　　Reception hours: 10: 00 to 18: 00
　　Reception days: Monday to Friday, excluding weekends and public holidays

[Other inquiries about audio equipment]
　　Denon, Marantz, D&M Import Audio Customer Service Center

　　Phone number: 0570-666-112 or 050-3388-6801 (both options 1)
　　Reception hours: 10: 00 to 18: 00
　　Reception days: Monday to Friday, excluding weekends and public holidays

Please contact us using the inquiry form first, and our sales representative will respond to you.

We also sell directly. We will contact you after checking with the distributor, so please contact us first using this inquiry form.

Please contact us using the inquiry form first, and our sales representative will respond to you.

We cater to each customer individually.
We do not hold regular events. Please contact us using the inquiry form.

Yes, it is used in 47 countries around the world.

Yes, we can. We have demo and test machines available.
We also have an environment where you can conduct demonstrations and tests in our showroom.
Please contact us using the inquiry form so we can make the necessary arrangements for the event to take place.

If you purchased from a distributor, please contact the distributor from whom you purchased the product.
If you purchased directly from us, please contact us by phone or through our contact form.

For customers in Japan: Please contact us using the information request form or by phone. For customers outside Japan: Please contact us below.
<Europe, Africa, Russia, America, South America>
・MEK Europe BV Email:
・MEK Americas LLC Email: 
<Southeast Asia>
・MEK SHANHAI LTD Email:

For regions other than those listed above, such as Asia, we will introduce you to our distributors. Please contact us using the inquiry form.

You can download it for free from our form page. However, please note that there are restrictions depending on the supported OS.
Our engineers will also provide upgrades for a fee. Please contact us via the inquiry form for a quote.

We apologize for the inconvenience, but please contact the manufacturer of your computer.

<Europe, Africa, Russia, America, South America>
MEK Europe BV
   Phone: + 31 40 711 4111
   Email: 
   URL: www.marantz-electronics.com

or MEK Americas LLC
   Phone: + 1 702 818 1706
   Email: 

<Southeast Asia> MEK SHAGHAI LIMITED
   Phone: +86 21 6368 0093
   Email:

<Other areas not listed above>
We will introduce you to our local distributors. Please contact us using the inquiry form.

A safety cover with an area sensor can be installed as an option.
Please contact our sales staff for details.

Jigs are not included. Please prepare your own depending on the workpiece.
Option: PCB rail jig or base plate + outer shape holding L-shaped bracket

It is equipped with the same inspection unit as the board visual inspection device and uses 22X software, so it is possible to inspect components and solder, etc.
An optional board rail jig is also available.

The maximum height that can be inspected is 22mm for the i200X-80, 22mm for the i300X-100, and 22mm for the i500X-150.

No teaching pendant is required. Anyone can operate it intuitively by simply looking at the screen and clicking the mouse.
It is possible to issue commands for movement along three axes (X, Y, and Z).

By installing the optional Catch System, inspection images and statuses are saved, enabling production status tracking.
If the workpiece has a barcode, the data can be retrieved instantly.

A user I/O interface (15-pin D-sub connector) is included as standard. 7 output points and 4 input points of I/O are available, allowing operation instructions such as starting an inspection and output of OK/NG signals for inspection results.

For customers in Japan: Please contact us using the inquiry form or by phone.
Phone: 045-340-5566
FAX: 045-340-5567

For customers outside Japan: Please contact us below.
<Europe, Africa, Russia, America, South America>
・MEK Europe BV
　　Email:
・MEK Americas LLC
　　Email:
<Southeast Asia>
・MEK SHANHAI LTD
　　Email:

For regions other than those listed above, such as Asia, we will introduce you to our distributors.
Please feel free to contact us using the inquiry form.

Yes. We use the same software, so existing users can operate it smoothly.

Any coating that contains a fluorescent agent and reacts to UV light can be inspected.

This inspection checks whether coating agent has been applied and whether it has splashed into areas where application is prohibited.
In addition, visual inspection of parts (missing parts, misalignment, polarity, characters, etc.) can also be performed at the same time.